PITAKA Support | MagEZ Folio & Folio 2 – PITAKA-HK

We’re Here to Help You

PITAKA Help Center

Help Center > iPhone Cases > MagEZ Folio & Folio 2

FAQ

Compatibility

I upgraded my iPad to the new iPad 2024, what Folio do I need to buy?

Please refer to the test result form. If the Folio fits with your new iPad, you may not need to buy a new one.

iPad Pro 11 inch M4 2024New

iPad Air 11 inch M2 2024New

iPad Pro 13 inch M4 2024New

iPad Air 13 inch M2 2024New

iPad Air 10.9 inch 4/5 Gen
iPad Pro 11 inch 1/2/3/4 Gen
iPad Pro 12.9 inch 3/4/5/6 Gen
Folio 10.9 inch

x

x

x

x

Fits

x

x

Folio 11 inch

x

Fits*

x

x

x

x

x

Folio 2 - 11 & 10.9 inch

x

Fits*

x

x

Fits*

Fits

x

Folio 2 - 13 &12.9 inch

x

x

x

Fits*

x

x

Fits

Folio 2 for M4 - 11 inch

Fits

x

x

x

x

x

x

Folio 2 for M4 - 13 inch

x

x

Fits

x

x

x

x

*Means the cutout on the MagEZ Folio 2 will leave some areas exposed around the camera of iPad Air 4/5/M2-2024. Please refer to below.

MagEZ Folio 2
Usage

What steps can I take if the Apple Pencil Holder isn’t attaching properly to the back, causing interference with screen usage?

The Apple Pencil holder adopts a unique three-dimensional bamboo slip structure design, which requires only slight pressure when folding.

To resolve it, we recommend positioning the Apple Pencil Holder as close to the back surface as possible to minimize any gaps. You can achieve this by aligning it with the magnetic position. Only a few seconds will work well.

Furthermore, after positioning it correctly, apply pressure with a heavy object for a duration of two hours overnight. This allows the leather to conform to the creases and ensures a secure adhesion to the back of Folio 2 in the future, without impeding your daily usage.

Warranty

How can I activate my warranty if the case is damaged?

We offer a two month warranty for our customers who purchased our product from Authorized Official stores. If there are issues with the case, please feel free to contact us and we are sure to try our best to help you immediately.
MagEZ Folio/2

How to clean the iPad Folio?

Cleaning the external leather:

If the leather becomes dirty or has stains, remove the case from the iPad Pro, and wipe it with a soft, light-colored cloth. Or dip the cloth in water before wiping. You may apply maintenance wax suitable for white or black products to keep the leather pristine occasionally.

❗Caution: Never wipe with gasoline.

Cleaning the internal microfiber:

Wipe the microfiber with a DRIED cloth if there’s dust, hair, or scrap. And avoid contact with dyed materials to avoid leaving permanent marks.

Folio 2

Is the MagEZ Folio 2 easy to be removed? For example, I like to switch between a folio and Magic Keyboard.

Yes, the magnetic attachment allows it to be removed easily, with or without the MagEZ Case 2/Pro attached.
Folio 2

Is the MagEZ Folio 2 compatible with iPad Air 4/5?

The 11-inch MagEZ Folio 2 works with iPad Air 4/5 with or without a MagEZ Case 2/Pro.
But note that iPad 4/5 has a different camera than the iPad Pro 11 inch, so the cutout on the MagEZ Folio 2 will leave some areas exposed around the camera of iPad Air 4/5.
Folio 2

Can I attach an Apple Pencil when using the MagEZ Folio 2?

Yes, the Apple Pencil attaches and charges normally. The hidden magnetic pencil strap secures your pencil from falling while on the go.

Tutorials: MagEZ Folio & Folio 2

PRODUCT USER GUIDE

Manuals & Downloads

MagEZ Folio & Folio 2

Compatibility List

Let us help you find the compatible accessories for your device.

Enter the product name of your case, select an accessory, and press Check to see whether they are compatible.

Still need help?

We're happy to assist you whenever you need us.

Email Us

For general supports, please send email to support@ipitaka.com.
For business cooperation, please send email to distributor@ipitaka.com.

Call Us

US office at (877) 886 6888
Hong Kong office at (852) 3619 7182.

Discuss at User Group

Join our Facebook to discuss any questions with Pitaka users.